- English
- French
We help operations and technology teams figure out what to build, what to buy, and how to make their people confident using it. No hype. Deliverables you can act on: Build vs Buy Advisory, Agent Takeover, Legacy Modernization, and Enablement.
Canadesk started as a help desk implementation firm, deploying Zendesk, Freshdesk, Zoho, Ada, and Intercom for Canadian organizations. That gave us something most AI consultants lack: a ground-level view of where users get lost, what processes are fragile, and what breaks when you add AI to the middle.
Most AI projects stall because teams treat them like software releases. We don't. Each cycle takes under twelve weeks and feeds the next. We want YOUR people to build it.
---
OUR SERVICES
01 | I don't want to waste money
Build vs Buy Advisory
We run a structured assessment to determine when building custom makes sense and when existing platforms are the smarter call. You get a clear recommendation and the numbers behind it.
- AI readiness and maturity assessment
- Total cost of ownership modeling
- Vendor evaluation and risk scoring
- Strategic roadmap delivery
02 | We got a little too excited
Agent Takeover
Internal teams built agents here and there with some success on adoption, but don't know how to maintain them, reduce costs, or increase efficiency. We take over, refactor, and run them.
- Codebase refactoring and standardization
- Cost reduction and prompt optimization
- Enterprise-grade security hardening
- Ongoing maintenance and SLO guarantees
03 | My legacy tooling is too heavy
Legacy Modernization
We build Model Context Protocol servers that connect Claude directly to your internal systems. Your CRM, ERP, databases and proprietary tools become part of the conversation.
- Custom MCP server architecture
- Secure connectors for enterprise data
- HubSpot, Workday, ServiceNow, Zendesk, Zoho integrations
- Testing, deployment and ongoing support
04 | My team doesn't use AI
AI Training and Enablement
Workshops, certifications and role-specific programs that give your team practical skills. We focus on what people will actually use the next morning.
- Executive AI literacy workshops
- Developer prompt engineering programs
- Claude and Anthropic Academy certification prep
- Ongoing lunch and learn programs